The Insurance Institute COVID-19 Advisory

The Insurance Institute is constantly reviewing the situation regarding COVID-19. The safety and well-being of our members, students and staff are our priority and with this in mind we have made a number of changes to how we conduct business, and this includes facilitating remote working along with changes to our calendar of events and Face to Face CPD series.

The updates outlined below have been informed by the most up-to-date information available regarding the virus, but as the circumstances are evolving on a daily basis there may be a need for further adjustments to be made.


We're here to help

We realise we are living through extraordinary times, but we want you to feel connected.

Your Insurance Institute team is now working remotely, supported by great technology, to ensure delivery of the best standards of service quality, responsiveness and effectiveness. We are absolutely committed to helping you and your business during this challenging time.

The Institute continues to operate as normal, 9:00am - 5:00pm, Monday to Friday. All departments are contactable through their regular telephone and email channels. Further details can be found on the 'Contact Us' section of our website.

Our Member Services team is always happy to help if you have any questions give us a call on 01 645 6670 or email us at


Click on the following Key Date links to see when results will be released for May exam sittings:

Applications open on 2nd June for the Autumn Semester.

Exam dates for our various modules are available here.

If you are a member of The Insurance Institute you can

  • Log in to the Member Area of
  • Click 'Apply/Renew Here'
  • Choose your module

Alternatively, call our Member Services team on 01 645 6670 to talk through the process.

In line with current health and government guidelines and restrictions around mass gatherings the Institute Autumn exams will be online.

Study supports are accessible online to registered students. This means study for exams can be completed as normal. 


We are postponing our scheduled face-to-face CPD lectures in all locations for the time being.

Don't forget you can avail of our extensive CPD eLearning library by logging into your member area.

We are currently hosting weekly CPD Webinars, members will be notified on a regular basis as to the topic and date of the weekly Webinar.

We have a capacity for 3000 members on any one Webinar so we hope to accommodate all members who wish to attend.

Members who attend an Institute hosted CPD Webinar will not have to add the event to their record, this will be uploaded by our Member Services team once they have reviewed the Webinar reports.

This process can take up to 2 weeks.

Under current accreditation guidelines, it is not possible to claim CPD towards your annual 15 hour MCC requirement by listening to a Webinar, even if hosted by the Institute.

To be eligible for CPD you must be able to see the presentation, hear the speaker and be able to ask questions or answer polls during the event.

ACII and FCII members can check what qualifies for CPD under their CII scheme here.

A full listing of our CPD eLearning courses can be found here.

You access your eLearning courses via your Member Area. You can watch this short 'How to' video on how to access your CPD eLearning.

If you are having issues accessing your Connect account please contact our Member Services Team on 01 645 6670 or email and ensure that your membership is up to date.

Events - AGM & Conferrals

With the welfare of our members and their families in mind, we deferred all conferral ceremonies for the time being. 

We will review the situation over the Summer and update our graduands and employers.


If you have any queries, please contact our Member Services Team on 01 645 6670 or email