The Insurance Institute COVID-19 Advisory

The Insurance Institute is constantly reviewing the situation regarding COVID-19. The safety and well-being of our members, students and staff are our priority and with this in mind we have made a number of changes to how we conduct business, and this includes facilitating remote working along with changes to our calendar of events and Face to Face CPD series.

The updates outlined below have been informed by the most up-to-date information available regarding the virus, but as the circumstances are evolving on a daily basis there may be a need for further adjustments to be made.


We're here to help

We realise we are living through extraordinary times, but we want you to feel connected.

Your Insurance Institute team is now working remotely, supported by great technology, to ensure delivery of the best standards of service quality, responsiveness and effectiveness. We are absolutely committed to helping you and your business during this challenging time.

The Institute continues to operate as normal, 9:00am - 5:00pm, Monday to Friday. All departments are contactable through their regular telephone and email channels. Further details can be found on the 'Contact Us' section of our website.

Our Member Services team is always happy to help if you have any questions give us a call on 01 645 6670 or email us at


This uncertain time for our industry brings with it an opportunity for technical innovation, and we intend to run our May exams using an online remotely invigilated solution for the very first time.
This means that instead of travelling to an exam centre, you can take your exam safely and securely on a PC or laptop, from the comfort of your home or office.

Visit our Exams page for more information


Study supports are accessible online to registered students. This means study for exams can be completed as normal. 


We are postponing our scheduled face-to-face CPD lectures in all locations for March and April. 

Don't forget you can avail of our extensive CPD eLearning library by logging into your member area.

We recently launched a Webinar series, members will be notified on a weekly basis as to the topic and date of the weekly Webinar.

A full listing of our CPD eLearning courses can be found here.

You access your eLearning courses via your Member Area. You can watch this short 'How to' video on how to access your CPD eLearning.

If you are having issues accessing your Connect account please contact our Member Services Team on 01 645 6670 or email and ensure that your membership is up to date.

Events - AGM & Conferrals

With the welfare of our members and their families in mind, we have decided to defer all conferral ceremonies for the time being. 

We will review the situation over the Summer and update our graduands and employers.

AGMs are going online and will take place over the coming weeks – LINK to the AGM page

If you have any queries, please contact our Member Services Team on 01 645 6670 or email